Automated checks read your Little Hotelier reservations at five moments of the stay and flag what needs fixing: no room assigned, an unpaid balance, a missing ID document or address, or a guest on your do-not-rebook list. Problems land on one Issues page, and each run sends you a report email.
Each moment is its own scheduled task, reading a different set of reservations:
- After a booking is made: booked yesterday and today. Checks room, ID, address and the do-not-rebook list.
- Before they arrive: check-in from today to 7 days ahead (adjustable from 1 to 60). Checks room, payment and the do-not-rebook list.
- When they arrive: check-in today. Checks ID, address and room.
- While they are here: check-in in the last 7 days (adjustable). Checks ID and address.
- When they leave: check-out today. Checks ID, address and balance.
Open a moment on Automated Checks (/automated-checks), switch its checks on or off and press Save and activate task. Issues appear on /automated-checks/issues, grouped by reservation. Fix the booking in Little Hotelier and press Verify: the checks run again on that one reservation and the issue closes.
The Do-not-rebook list (/automated-checks/watchlist) compares new bookings and upcoming arrivals with the guests you flagged, every night. A match becomes an issue and a line in the report.
The full routine is in the front desk checklist. How to keep the list lawful is in the do-not-rent list guide.
- Little Hotelier connected on Credentials.
- One moment switched on to start. Before they arrive is the suggested first one, because it catches a stay without a room while there is still time to assign one.
- Report recipients, set in Settings > Notifications (
/settings/notifications).
- Status: beta.
- They only alert. No check edits, cancels or charges a booking, and a do-not-rebook match never refuses a guest. The exception is the optional automatic check-out, which writes to Little Hotelier and is off by default.
- At most once an hour per job, because each run signs in to Little Hotelier.
- Three checks stay manual: invalid Booking.com cards, guest counts and arrival times. See what to do with an invalid card or a no-show.
- If your Little Hotelier password expires, the jobs pause instead of retrying until you save the new one.
